Refund policy

Our promise

We want you to love what you wear. Every Lyreside piece is chosen to be worn in real life, and if something isn't right when it reaches you, we'll make it right. Your happiness matters more to us than a single sale.

30-day happiness guarantee

If you're not happy with your order, reach out within 30 days of delivery and we'll sort it out — a refund or a replacement, whichever you'd prefer.

If something arrived damaged, faulty, or not as described

This one's on us, always. Email us within 30 days at [[SUPPORT EMAIL]] with your order number and a quick photo of the issue, and we'll send a free replacement or a full refund — no need to ship anything back in most cases. Just tell us what went wrong.

Changed your mind?

No problem. If a piece isn't for you, contact us within 30 days of delivery and we'll help with a return or refund. Items should be unworn and in their original condition. For lower-value items we often won't ask you to mail them back — we'll let you know when you reach out.

A note on earrings

For hygiene reasons, we can only accept returns on earrings if they arrive faulty or damaged (we'll always cover those). Unworn, undamaged earrings can't be returned once delivered — so please check your selection at checkout.

How refunds work

Once your refund is approved, it's issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.

How to start

Just email lyresidestore@gmail.com with your order number and a sentence on what you'd like to do. A real person will reply and take care of it — usually within one business day.

A quick word on delivery

Our pieces ship from our fulfilment partners, and delivery times are shown at checkout and on our Shipping page. If your order is running late or hasn't arrived, don't worry — email us and we'll track it down or make it right.